Shipping policy

Shipping Policy

Last updated: November 12, 2026

1. Where We Ship and What It Costs

infokeguruan offers free standard shipping on all orders sent to addresses in the United States. We currently ship within the United States only.

2. Preparing Your Order

Once we confirm your order and receive payment, we usually pack and dispatch it within 1–2 business days. The carrier’s transit time starts after dispatch and is separate from the time we spend preparing your order.

Business days are Monday through Friday, excluding U.S. federal holidays.

3. Delivery Estimates

After dispatch, orders generally take an estimated 5–10 business days to arrive. With processing included, we aim to deliver your order within 6–12 business days after confirmation.

Delivery dates are estimates and may change. Severe weather, holidays, carrier disruptions, and other unexpected events can delay your package. If there is a significant delay, we’ll share the information we have and explain any options required by applicable law.

4. Where Orders Ship From

We dispatch orders from the address below.

infokeguruan
457 FLINT HILL RD
BESSEMER, AL 35022
United States

5. Shipment Notifications and Tracking

We send shipping updates to the email address you enter at checkout. When the carrier provides tracking, we include the details in your shipment update. The carrier’s first scan may take some time to appear.

6. Address Changes and Delivery Issues

Check your shipping address before submitting your order. If you spot an error, email us promptly so we can see whether we can update the address before dispatch. hello@infokeguruan.com

If your package appears lost, arrives damaged, or shows as delivered but you can’t find it, email us with your order number. We’ll investigate with the carrier and work toward an appropriate resolution based on the circumstances and applicable law. We’ll consider the carrier’s delivery status as part of our review and keep your claim open while we investigate. hello@infokeguruan.com

7. Returns

You may request a return for an eligible item within 30 calendar days of receiving your order. We pay shipping costs for eligible returns. Contact us before sending anything back so we can provide instructions and arrange return shipping at our expense.

Our Return and Refund Policy explains the return process and refund timing.